Unable to create new account

Support
1

If you believe you are experiencing a bug, please use the following template:

  • Username: Dereek69

  • Wallet: 63orjLeBBtgGGvjqhL9a81uD8f4GnQtsYnowqJcAAFiK

  • Browser: Opera 99.0.4788.31 / Phantom Mobile / Firefox 113.0.2

  • Device Used: Desktop - Windows 10

  • Pubkey:

  • Issue Summary: When clicking on “Create account” on Jet Protocol it loads forever and never prompt me with a transaction to send to open the account.
    The browser console also spits out an error when clicking it

  • File Attachment:
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    image1147×815 43.1 KB

2

Hey, is this happening consistently? I’ve just checked and was able to create a new account.

The “Pools not loaded” message might be a hint that there was a network error loading some data.

3

Today is the first time i tried to use Jet Protocol. But it happened on 3 different browsers (Opera Desktop, Phantom Mobile, Firefox desktop) after multiple refreshes and browser restart.
This is the full list of events from the console

image
image1158×454 41 KB

4

Sorry for the delay, we’ll have to investigate this in some detail as I’m unable to reproduce it on my end. I’ll reply with an update tomorrow.

5

for sure. If you need me to test something let me know